PRESS RELEASE - PERSBERICHT
- a future in The Netherlands?
Club of Amsterdam presents an evening about the future of the Service
Industry on Wednesday, February 23, 2005.
A.G. den Butter, Professor
of Economics, Vrije Universiteit and former member of the Scientific
Council for Government Policy: "Ever since the 17th century, known
as its Golden Age, the Netherlands succeeded remarkably well in keeping
its leading position in world trade. Even today a considerable part
of its welfare stems from trade. In this context trade should be seen
as exchange of property rights. Many people in the Netherlands earn,
directly or indirectly, money by conducting and enabling such transactions
in trade. A major part of the service sector is directly or indirectly
engaged in facilitating and creating value in these trade transactions.
On the one hand it is necessary to keep the costs of the transactions
as low as possible: lower transaction costs lead to more trade. On the
other hand it is obvious that the transactions should be profitable
and create value. Globalisation and information technology bring about
rapid changes in the way trade transactions take place. It creates new
opportunities for trade and services. Therefore it is necessary that
one should be aware of these changes and opportunities, and know how
to react and invest in knowledge on transactions. For instance, formal
barriers to trade, such as transport costs and import restrictions,
will gradually disappear. It makes informal trade barriers such as cultural
differences, legal infrastructure, rules and regulations of local governments,
red tape and especially trust between trading partners of more importance.
The more knowledge we have on these aspects, which is partly tacit knowledge,
the better we can strengthen our position as traders. This is one of
the main massages of the report on "The Netherlands as a trading nation"
published by the Scientific Council for Government Policy in 2003. Prof.
Den Butter was the director and initiator of that project of the council.
Now he is engaged in founding the Amsterdam Trade University which is
an institute of highest international standards for research and education
in the fields of legal, technical, financial, cultural, administrative
and business knowledge related to trade transactions.
Bob Stumpel: Many
service providers have been heavily disappointed by CRM and other contact
management technologies. Why? Because they hoped that they could reduce
their service efforts. Where their motivation should have been to improve
their service levels. Because that
is what customers expect and demand nowadays.
Buddy Kluin will discuss the impact
of Mobile Communication on the business of a professional football club.
He will show us "a day in the life of an Arsenal football supporter".
We will see Tommy Lee travelling from his home town to Leeds using his
PDA. We will see how modern technology provides him with information,
and also changes his life as a football supporter.
Arsenal as a professional football club in England transformed their
organisation and their business model to manage doing business in a
new way. Today we are in Amsterdam, hometown of Ajax also a famous professional
football club. Does modern communication technology also affects the
business of Ajax? And their football fans, what's in it for them?
The language is English.
The Club of Amsterdam provides free press accreditation.
If you want to apply, please get in touch with us: email@example.com
of Amsterdam about
future of the Service Industry
When: Wednesday, February 23, 2005
Reception: 18:30-19:30, conference: 19:30-22:15
Where: PricewaterhouseCoopers, Prins Bernhardplein 200, Amsterdam
[next to Amstelstation], free parking
Tickets from .€ 25-129. [see
You can pay tickets by invoice, online with your credit card or at the
registration desk between 18:30-19:30 the evening of the event. We provide
discounts if you pay before the event including discounts for members
the Club of Amsterdam, openBC, N.G.I., the Amsterdam American Business
Club, Dutch Connection, Charles Ruffolo's Network-Club
Paying by Invoice
Please send an email to firstname.lastname@example.org
Your email needs to indicate the name of the event, number and type
of ticket[s], your name, company and invoice address.
Paying by Credit Card Online
The event is supported by:
The Club of Amsterdam helps shape
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opinions, visions and agendas about preferred futures.
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through publishing and organizes events, seminars and workshops.