about the future of ICT
Managing Outsourcing in the Global Knowledge Economy
by Mark Minevich, Faisal Hoque, Frank-Jürgen Richter
This publication of the BTM Institute – Six Billion Minds: Managing
Outsourcing in the Global Knowledge Economy – is a wake-up call to
global leaders. A collaboration among the most accomplished academics
and global leaders (over 60 top international figures), this book
examines management challenges and innovation opportunities in light
of the profound impact of globalization and the emergence of the knowledge
economy. It shows how to build excellence by leveraging the vast global
knowledge pool of the "six billion minds" that make up the emerging
knowledge economy, which is driven by the convergence of business
Globalization is leaving a lasting impression. While not perfect,
globalization has been extremely successful for the world economy.
It has created millions of jobs, raised millions out of poverty and
improved the quality of life in countries that once were considered
incapable of contributing to the world economy. Instead of debating
its merits, we could better spend our time learning how to thrive
in it, rather than letting ourselves get trampled by it. It is the
role of Six Billion Minds to be a "field guide to globalization."
What is new today is summed up in the team "knowledge economy." We
believe that Global Outsourcing = Knowledge Economy. And this economy
is about discovering and harnessing the knowledge that can spring
forth from any mind, anywhere. Six Billion Minds examines the seismic
shifts that threaten to engulf long-dominant nations like the United
States, whose world leadership in innovation is now being rivaled.
This book tackles the subject with great insights and blunt realities
from the business leaders pioneering and setting the pace of global
outsourcing as the next big element of the knowledge economy. This
economy is about innovation and global outsourcing competitiveness.
And sustainable innovation requires a seamless, structured management
approach that begins with board and CEO-level issues and connects
all the way through technology investment and implementation.
The authors have interviewed the most accomplished business leaders
in the world and included not only methods, processes, and practical
tips, but also human stories of success and survival – creating this
unique exploration of the global knowledge economy.
by Mark D. Minevich
Written By Mark Minevich, Former CTO of IBM Next Generation, Member
of CIO Collective - The CTO Handbook features a wealth of articles authored
by leading executives, as well as vital industry statistics, essential
reference material – including contracts, forms and interactive worksheets
– and a list of additional field-specific resources with contact information.
The book features CTO/CIO related technology articles written by C-Level
(CEO, CTO, CFO, CMO) executives from companies such as BMC, BEA, Novell,
IBM, Bowstreet, Harte-Hankes, Reynolds & Reynolds, McAfee, Verisign,
Peoplesoft, Boeing, GE, Perot Systems, and over 50 other companies.
by Jeff Hawkins and Sandra Blakeslee
Jeff Hawkins, the high-tech success story behind PalmPilots and the
Redwood Neuroscience Institute, does a lot of thinking about thinking.
In On Intelligence Hawkins juxtaposes his two loves - computers
and brains - to examine the real future of artificial intelligence.
In doing so, he unites two fields of study that have been moving uneasily
toward one another for at least two decades. Most people think that
computers are getting smarter, and that maybe someday, they'll be
as smart as we humans are. But Hawkins explains why the way we build
computers today won't take us down that path. He shows, using nicely
accessible examples, that our brains are memory-driven systems that
use our five senses and our perception of time, space, and consciousness
in a way that's totally unlike the relatively simple structures of
even the most complex computer chip. Readers who gobbled up Ray Kurzweil's
(The Age of Spiritual Machines and Steven Johnson's Mind
Wide Open will find more intriguing food for thought here. Hawkins
does a good job of outlining current brain research for a general
audience, and his enthusiasm for brains is surprisingly contagious.
- Therese Littleton
by Susan Annunzio (Narrator)
Susan Annunzio's eLeadership is designed for savvy Old Economy
managers who recognize that things like telecommuting and T-1 lines
are in their futures, but who aren't exactly sure how to integrate
such aspects of the techno-revolution into their organizations without
sacrificing control and their current positions. Change-management
specialist Annunzio says that established structures and cultures
must first be transformed, and the key is a flexible but fast-paced
leadership style rooted in a five-step process that "will show you
how to attack your environmental problems, how to model and encourage
the right behavior, and how to make your words and actions match--so
you can speed up your organization, inspire your young, cynical, or
dispirited employees, and move forward into the New Economy." The
crux of her plan is the 20/60/20 Rule, which calls for using the top
20 percent of a workforce to influence the middle 60 percent and diminish
the power of the bottom 20 percent. In detailing this and other principles
(Ask the Unaskable, Speak the Unspeakable; Make Loud Statements; Communicate
Irreverently; Celebrate Heroes), Annunzio incorporates real-life examples
and practical checklists to help ease a transition that will fundamentally
alter any business that employs them. - Howard Rothman
Global Information Technology Report 2003-2004: Towards an Equitable
Information Society (Global Information Technology Report, 2003-2004)
by Soumitra Dutta, Bruno Lanvin, Fiona
Since it was first launched in 2001, the Global Information Technology
Report has become a valuable and unique benchmarking tool to determine
national ICT strengths and weaknesses, and to evaluate progress.
It also highlights the continuing importance of ICT application and
development for economic growth.
The Report uses the Networked Readiness Index (NRI), covering
a total of 102 economies in 2003-2004, to measure "the degree of preparation
of a nation or community to participate in and benefit from ICT developments".
Annual Review of Information Science and Technology 2004 (Annual Review
of Information Science and Technology, Vol 38)
by Blaise Cronin
The Annual Review of Information Science and Technology (ARIST) has
long been considered a landmark publication within the information
science community. It surveys the landscape of information science
and technology, providing the reader with an analytical, authoritative
and accessible overview of recent trends and significant developments.
One volume is published each year. The range of topics varies considerably,
reflecting the dynamism of the discipline and the diversity of theoretical
and applied perspectives connoted by the rubric 'information science
and technology'. While ARIST continues to cover key topics associated
with 'classical' information science (e.g., bibliometrics, information
retrieval), the Review is expanding its footprint, prudently and selectively,
in an effort to connect information science more tightly with cognate
academic and professional communities.
Making the Net Work: Sustainable Development in a Digital Society
by Vidhya Alakeson, Tim Aldrich, James Goodman, Britt Jorgensen, Jonathon
Porritt, Erkki Liikanen
The Internet is the biggest shared space for communication that has
ever existed, the mobile telephone expands communication possibilities
even further. These two information and communication technologies
(ICTs) are helping to change the way humans communicate, widening
the possibilities on a scale that is both fantastic and frightening.
They are transforming the way we live and work, our social relationships
and communities, even our impact on the environment.
Can we realise the potential of ICT and make it work for sustainable
development? Making the Net Work argues that we can. By investigating
the relationship between the use of ICT and regional economies in
Europe, researching the intensity of ICT and its potential to contribute
to a reduction in resource use, and focusing on the response of business
to the opportunities for greater social responsibility, this book
affirms the fact that there are no easy solutions to the challenges
Delivering sustainable development depends on the involvement of business,
government, consumers and citizens and the authors present practical
recommendations for all these groups.
Arguing passionately for the adoption of values that can make a real
difference, Making the Net Work is intended for anyone with an interest
in sustainable development, new technology, or both.
The authors are all researchers at Forum for the Future where they
specialise in the critical relationship between innovation, technology
and sustainable development.
They work directly with businesses, including those in the ICT sector,
advising them on their social and environmental impacts and their
approach to sustainable development. They also conduct research for
regional and national government and the European Commission, designed
to steer business and public policy making on innovation and technology
in a more sustainable direction. Between them, they have produced
a large number of acclaimed reports and articles on technology and
Forum for the Future is a UK-based sustainable development charity
working to accelerate the transition to a sustainable way of life.
It develops partnerships with business, local authorities, regional
bodies and universities and seeks to influence a wider network of
decision-makers and opinion formers through cutting edge projects.
Does IT Matter? Information Technology and the Corrosion of Competitive
by Nicholas G. Carr
A Bold Manifesto on the Future of Information Technology
Over the last decade, and even since the bursting of the technology
bubble, pundits, consultants, and thought leaders have argued that
information technology provides the edge necessary for business success.
IT expert Nicholas G. Carr offers a radically different view in this
eloquent and explosive book. As IT's power and presence have grown,
he argues, its strategic relevance has actually decreased. IT has
been transformed from a source of advantage into a commoditized "cost
of doing business" - with huge implications for business management.
Expanding on Carr's seminal Harvard Business Review article that generated
a storm of controversy, Does IT Matter? provides a truly compelling
- and unsettling - account of IT's changing business role and its
leveling influence on competition.
Through astute analysis of historical and contemporary examples, Carr
shows that the evolution of IT closely parallels that of earlier technologies
such as railroads and electric power. He goes on to lay out a new
agenda for IT management, stressing cost control and risk management
over innovation and investment. And he examines the broader implications
for business strategy and organization as well as for the technology
A frame-changing statement on one of the most important business phenomena
of our time, Does IT Matter? marks a crucial milepost in the
debate about IT's future.
IT Governance: How Top Performers Manage IT Decision Rights for Superior
by Peter Weill, Jeanne Ross
Firms with superior IT governance have more than 25% higher profits
than firms with poor governance given the same strategic objectives.
These top performers have custom-designed IT governance for their
strategies. Just as corporate governance aims to ensure quality decisions
about all corporate assets, IT governance links IT decisions with
company objectives and monitors performance and accountability.
Based on a study of 250 enterprises worldwide, IT Governance
shows how to design and implement a system of decision rights that
will transform IT from an expense to a profitable investment.
Information Technology and Organizational Transformation : Solving the
by Suzanne Rivard, Benoit A. Aubert, Michel Patry, Guy Pare, Heather
This text is designed to help managers who have to deal with a complex
environment, and who are often presented with "ready-made" solutions
as to how to best organize their firm, to best use information technology.
The book presents a simple and attractive framework within which managers
can analyze their firm's environment and characteristics, and reflect
on the most appropriate way - for them - to "put the puzzle together."
It provides the manager and student with an integrated conceptual but
pragmatic framework to analyze their situation. Courses examining the
role of Information Technology in emerging organizational forms will
find a well-grounded conceptual framework, illustrated with in-depth
case studies. The book draws from the latest research in industrial
organization, strategy, information technology, organizational theory,
and leadership. It examines the individual puzzle pieces that have to
be put together - strategy, structure, information technology, and leadership,
and present the cases of three firms that were equally successful in
putting these pieces together, while choosing pieces with dramatically
different forms and adjusting them in radically different ways. The
three in-depth cases included in the book are international: Oticon
is a Danish firm with close to 1500 employees and is a world leader
in the manufacture of hearing aids. Li & Fung is another, fist established
in Canton and is an international trading company. Progressive Insurance
which is the third largest insurance company in the US.
Book of E-Commerce Answers: How to Turn Your Website into a Money
by Tom Lambert
Managers need to manage. In e-commerce the "techies" far too easily
pull the wool over their eyes. The alternative to building knowledge
is to have the technical people, advertising agencies or marketing
departments making the business decisions that would normally be the
sole responsibility of the front-line manager. This book puts the
control back where it belongs. No commercial enterprise can be without
an effective web presence but to be effective as a business activity,
business managers need to be able to produce a robust and viable e-commerce
strategy. This book helps the reader plan and operate a well-founded
e-commerce operation, whilst suggesting ways in which to make the
best use of technology to improve productivity and reduce costs. This
book provides a clear understanding of how the Internet, investment
in technology and e-commerce work. In plain, it is a book aimed at
those more interested in web profits, than web prophets.
for Thought: The History and Future of Mind-Expanding Technology
by Howard Rheingold
The digital revolution did not begin with the teenage millionaires
of Silicon Valley, claims Howard Rheingold, but with such early intellectual
giants as Charles Babbage, George Boole and John von Neumann. In a
highly engaging style, Rheingold tells the story of what he calls
the partiarchs, poineers and infonauts of the computer, focusing in
particular on such pioneers as J.C.R. Licklider, Doug Engelbart, Bob
Taylor and Alan Kay. Taking the reader step by step from 19th-century
mathematics to contemporary computing, he introduces a fascinating
collection of eccentrics, mavericks, geniuses and visionaries. The
book was originally published in 1985, and Rheingold's attempt to
envision computing in the 1990s turns out to have been remarkably
prescient. This edition contains an afterword, in which Rheingold
interviews some of the pioneers discussed in the book. As an exercise
in what he calls "retrospective futurism", Rheingold also looks back
at how he looked forward.
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