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Sitemap 18 the future of the Service Industry
I've been working in advertising for 25 years now, consulting my clients on how they should communicate and interact with their customers.

But running OpenBC's back office, somehow communicating personally with all of our present 7,000 members, inspired me to write out this text. I call it The Service Manifesto.">
GATS - Fact and fiction
Inviting Cinderella to the innovation ball
The Service Manifesto


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